FAQ

Orders & Processing

Please allow up to 7 business days for your order to be processed before it ships.

Some items are pre-orders. The expected timeline is listed in each product's description.

Returns & Exchanges

All sales are final. We don't offer returns, exchanges or refunds, except for items that arrive defective. Measurements and size charts are listed on every product page, so please check them before you order.

If your item is defective, it can be returned or exchanged as long as it is:

• Unworn, unwashed, unaltered and free of odors
• In its original packaging with tags still attached

Items that don't meet these requirements will be sent back to you at your expense.

Return shipping costs are paid by the customer. Refunds are issued once we receive the item and go back to your original payment method. Please allow 7–10 business days for the refund to appear, depending on your bank.

Shipping Address

Please double-check your shipping address before placing your order. If you entered the wrong address, contact us right away and we'll do our best to fix it. Once an order has shipped, we can't change it.

We are not responsible for packages shipped to an incorrect address that you provided, including packages that are returned to us.

Contact

For any questions, please reach out through our Contact page.

You can also DM us on Instagram at @thejesusco.